Our Policies

At Economy Lighting we strive to operate within a set of “customer friendly policies” that maximizes customer ordering convenience balanced with the often rigid business requirements of the manufacturers we represent. Our customer policies are designed to simply recover our costs when purchases are returned.

We believe that by clearly publishing and consistently implementing these policies it allows for the fair and consistent treatment of all of our customers and:

a) Allows for cost recovery from those customers requiring the support of the applicable policy.

b) Eliminates the need to “build-in” hidden return handling costs into our general product pricing and avoids penalizing all of our customers for services that the majority of our customers may never use.

c) Allows us to offer our products at the lowest possible markup in a competitive industry environment.

There are eight major categories within our our Customer Policy, all designed to provide fair and predictable service to the consumer and trade customer:

1) Pricing Policy    
2) Purchase Policy    
3) Payment Policy    
4) Shipping/Removal Policy    
5) Return Policy     
6) Refund Policy    
7) Dispute Resolution    
8) Affiliated Policy
9) Privacy Policy

PART 1: PRICING POLICY

GENERAL PRICING POLICY
Economy Lighting deploys a single net price on “regular” items, Our price is a calculated business formula that allows us to pass savings on to consumers while charging enough to stay in business. A special net price is used for “special” items as these are usually discontinued and / or close-out products direct from the manufacturer.

PRICE TAGS (OUTLET STORE)
All products have a “outlet price tag” in our outlet centres. It carries a single price and is already marked down to the maximum possible. Web pricing is the same as outlet pricing.

PRICING CONFLICTS
In the event that there is a difference between a “price tag” and our “web price”, the lowest price will be used to complete the transaction. Items that have the wrong product with the wrong tag are excluded from this policy and will be repriced correctly. Products with no tags will be priced/tagged at the correct price

SPECIAL QUOTES
As a web-based business, Economy offers a specific product at prices published on our web site. Written quotes are not issued.

PART 2: PURCHASE POLICY

RETAIL CUSTOMER AND TRADE ACCOUNT PURCHASES AND CANCELLATIONS

• In-stock purchases: Retail customers may purchase in-stock products from our outlet centre during normal business hours and from our web-site 24 hours a day, 7 days a week. All orders must be according to the payment, removal and return policies applicable at the time of purchase.

• Non-stock purchases: There is no provision for non-stock product purchases. Economy Lighting operates as a web / outlet store business and offers for sale what is available from the manufacturer at any given time and available in our current stock. As product is sold, Economy endeavours to replenish regular inventory at a pace consistent with order velocity until the product is discontinued by the manufacturer or by Economy Lighting. Upon discontinuance, items will be removed first from our web-site and residual product is cleared through our outlet centers.

• If a web purchase is canceled before it leaves our web-centre no charges are due from the customer.

• If a web purchase is canceled after it leaves the web-centre then the normal return policy will be implemented when it arrives back at Economy and any refund due will be forwarded to the customer under the terms of our refund policy.

• Trade Accounts may also purchase and charge to their approved trade charge account as approved by the Illuminations Lighting Group.

PART 2: PAYMENT POLICY

METHOD OF PAYMENT
All purchases must be paid in full with Canadian dollars, valid credit or debit card. No cheques are accepted unless pre-certified by the customer. Acceptable credit and debit cards are:

COMMERCIAL TRADE ACCOUNTS
Qualified commercial trade accounts (architects, designers, builders, contractors, home services with a current GST number) may apply for a credit line via completion and approval of a formal credit application. Trade account terms and interest charges for late payments change from time to time and the most current information is made available at the time of application. Periodic updates regarding interest rate changes may occur and notification will be sent 30 days prior to any change. All payments made will be applied to specific invoices and interest charges. In the absence of specific instructions, payments will be applied to unpaid invoices and charges in chronological order. Statements are sent on an “as requested” basis.

PAYMENT REQUIREMENTS
No product may be removed or shipped unless fully paid by the customer or fully invoiced and charged to the appropriate “open to buy” trade account.

PART 4: SHIPPING / REMOVAL POLICY

NO PRODUCT MAY BE REMOVED OR SHIPPED UNLESS FULLY PAID FOR OR FULLY INVOICED TO THE APPROPRIATE TRADE ACCOUNT. REMOVAL FOLLOWING PURCHASE / INVOICING

a) Retail Customers: Outlet Customers must remove paid for product at time of purchase. Web orders will be shipped within 72 hours of order placement

b) Trade Accounts: Trade Account Outlet Customers must remove paid for product at time of purchase or specify a pick-up agent for removal within 72 hours. . Web orders will be shipped within 72 hours of order placement.

STORAGE OF PURCHASED PRODUCT
Trade Accounts or Customers (usually applicable to projects under construction and when construction is delayed and rescheduled) may request storage in 90 day increments. Such storage will be provided by Economy for a fee equal to 2% of the total invoice amount before taxes. While the “paid for product” is owned by the customer, the product is protected and insured for loss or damage by Economy up to time of removal or 90 days (which ever comers earliest). If a second 90 day period (or part of) occurs an additional 2% for a second 90 day period is applicable. Items may be stored for up to four 90 day (or part of) periods. Storage fees must be paid for in advance and are non-refundable.

SHIPPING AND DELIVERY FEES
Web Ordering: Delivery and handling fees are the responsibility of the customer and are published as appropriate on the web-site along with the product the freight is applicable to. Delivery fees will be charged at the time of order processing.

Outlet Shopping: Delivery and handling fees are the responsibility of the customer and fees are calculated at time of request and are usually based on third=party delivery fees based upon the shipping and delivery rate schedule in effect at the time.

PART 5: RETURN POLICY

GENERAL RETURN POLICY
Return charges vary in an attempt to simply recover our costs of repackaging, restocking, rehanging or returning products to our supplier.

TIME FRAME LIMITATIONS
Items purchased may be returned within policy as follows:
a) Web orders require pre-authorized web approval before returning. contact info@economylighting.ca
b) All returns must be returned within 7 days of sale/invoice date.
c) Time Limit: No returns are permitted beyond these time frames.

RETURN OF PRODUCTS
Outlet Store / Web purchases may be returned within the following guidelines.

Products returned in original condition with original packaging...................................100% Refund
Chandeliers greater than 4 lights carry a 10% handling fee..........................................90% Refund
Products returned missing original packaging (or packaging damaged)...................70% Refund
Products that show signs of being installed /used (wires cut)......................................50% Refund
Products that show signs of construction neglect (paint/plaster stains).....................No Refund
Products damaged/scratched/modified or missing parts...............................................No Refund

NON-RETURNABLE PRODUCTS
• Orders in storage that go beyond the 7 day return policy (Section 4).
• Light Bulbs and consumables

RETURN POLICY FOR ”NON-CANADA” SHIPMENTS
Items sold and exported beyond Canada are not returnable. Economy reserves the right to refuse shipments that are sent “collect” to Economy.

PRODUCTS THAT MAY BE DAMAGED DURING RETURN
It is the customer’s responsibility to return product to Economy. Once a return is accepted by Economy, the condition at time of acceptance is deemed to be the condition upon return and the appropriate credit will be issued. Any dispute concerning condition (especially when a 3rd party delivery firm is used) is up to the customer and delivery agent to settle via the carrier’s claim policy.

PART 6: REFUND POLICY

NET AMOUNT: The customer will be refunded the appropriate amount after application of the preceding policy and deduction of applicable return charges.

TIME FRAME: A refund will be issued via the same method in which the item was purchased within 7 business days of final approval of a web order return or the return at an Economy location ( or an approved web-agent).

PART 7: DISPUTE RESOLUTION

As with any written document, it is not unrealistic to believe that different interpretations of this policy may arise. Economy has empowered its sales management to arbitrate and settle disputes or misunderstandings.

PART 8: AFFILIATED POLICY

ECONOMY LIGHTING: is part of the Illuminations Lighting Group and as a “pay and carry” outlet centre and web-business model; is governed by the preceding policy. Other companies in the group have different “Customer Policies”

ILLUMINATIONS LIGHTING SOLUTIONS: is part of the Illuminations Lighting Group and offers design, consulting and high custom ordering services. Illuminations Lighting Solutions is governed by the “Illuminations Lighting Solutions Customer Policy” available at www.Illuminationsbc.com

SPECTRUM COMMERCIAL LIGHTING: is part of the Illuminations Lighting Group and as a “Commercial Lighting Supplier” customer policies differ in support of the special needs of a commercial project. The “Spectrum Lighting Customer Policy” is available at www.spectrumlighting.ca

PART 9: PIRVACY POLICY

You can visit most of the pages on Economy Lighting without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

However, when you use our online services like subscribing to our newsletter, opening an account, or purchasing a product from us online, you agree to tell us something about yourself.

When you subscribe to our newsletter,  you are asked for your e-mail address only. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.

We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We may also use your personal information to contact you if we have trouble processing your order.

We do not sell, rent or share e-mail addresses with any third parties, and the credit card information you share with us is always safe and secure. However, other information about you may be combined with publicly available information, as well as information we receive from a reputable company we have selected to analyze the data we collect.

We also maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference information, including personal information about you and your order with such companies or persons, allowing them to contact you regarding products and/or services that may be of interest to you.

In addition, when we join with another company to offer or provide services, products, sweepstakes, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations. 

This policy covers information collected on visitors to the economylighting.ca site through the process of ordering products, subscribing to our newsletter, and opening up a new account, as well as information collected through Economy Lighting retail stores.

We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against